Patient Information

Parking

If you are unable to find parking on the south side of the building (between our clinic and the East Hill walk-in clinic), there should be ample space in the Save-on Foods parking lot.

Family Friendly

For your convenience, we have a designated play area for kids across from our waiting room. We are happy if you bring your children, but no supervision is provided.

Bring Your Healthcare Information

Please have available your Alberta healthcare card and your extended health insurance information at your first appointment. You will be required to fill out a patient intake form prior to being seen by a member of our team. Please also bring any doctors notes, referrals, or imaging results that you have that may assist our therapists with your treatment plan.

Wear Loose Fitting or Athletic Clothing

It is helpful to wear athletic clothing to your appointment so that your healthcare provider can perform an adequate assessment and treatment. If you do not have comfortable clothing with you, we can provide you with shorts or a gown.

When You Arrive

Check in with our receptionist when you arrive. Our staff will explain all of the forms that we require you to fill out to better assess and treat you. Please help yourself to a coffee, tea, or water in the waiting room while you are filling out your paperwork.. A member of our team will bring you back into treatment area once you are finished with the intake forms.

Time Commitment

Please plan for your assessment at our clinic to take about an hour. If you are pressed for time, please notify the front desk or your therapist so that we can make sure you get to where you need to be on time!

Cancellations and Missed Appointments

We have a 24 hour cancellation policy as well as fees for missed appointments. In the event of a late cancellation or a no-show, a fee of $50 for a first offence will be applied before a patient is able to book again. Subsequent late cancellations or missed appointments will be charged full price for an appointment.