Frequently Asked Questions

  1. Do I need a referral from a doctor to attend Stride Physiotherapy & Wellness?

    No, you do not need a direct referral from your physician to make an appointment at Stride. It is rare, but some insurance companies require a referral from a doctor before they will cover the cost of an appointment. You can check with your insurance provider prior to booking your appointment to determine your coverage.

  2. Does my health insurance cover the cost of my appointment?

    Many third party benefit plans cover a portion or all of physiotherapy treatments. Each extended health plan coverage is different. Feel free to check with your provider prior to booking your appointment or our team is happy to help you with our direct billing services.

  3. How do I pay for my treatment?

    We accept major credit cards, including VISA and MasterCard, Debit, or cash for payment. The patient is only required to pay the differential of treatment not covered by third party plans (if applicable).

    All of our physiotherapy services are included at no additional charge to you as part of your treatment. Your therapist will likely use a combination of treatments to optimize your recovery.

  4. Do I get treatment as part of my initial assessment?

    Yes. We will perform a thorough assessment and provide you with our best working diagnosis for your injury. We will formulate a treatment plan to meet your individual needs and begin your rehabilitation on your first visit.

  5. Will treatment hurt?

    Pain is often the reason you sought treatment in the first place. Pain is a normal and natural part of being injured. Tissues around an injured area can be very sensitive to being touched and worked on. As a result, it can be uncomfortable when we are working on these areas. Our hands-on approach helps to facilitate the healing process and reduce your pain. Your discomfort following treatment should be temporary and resolve within 24-48 hours. During your treatment, please inform your therapist if the pressure is too much and we will work within your tolerance.

  6. Can I see a physiotherapist and chiropractor at the same time?

    Yes you can. Physiotherapists and chiropractors can work together to help you reach for health and wellness goals. Please notify your therapist if you are seeing another clinician for treatment, so they can collaborate to develop the best care plan for you.

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