Patient Information

Parking

If you are unable to find parking on the south side of the building (between our clinic and the East Hill walk-in clinic), there should be ample space in the Save-on Foods parking lot.

Family Friendly

For your convenience, we have a designated play area for kids across from our waiting room. We are happy if you bring your children, but no supervision is provided.

Bring Your Healthcare Information

Please have available your Alberta healthcare card and your extended health insurance information at your first appointment. You will be required to fill out a patient intake form prior to being seen by a member of our team. Please also bring any doctors notes, referrals, or imaging results that you have that may assist our therapists with your treatment plan.

Wear Loose Fitting or Athletic Clothing

It is helpful to wear athletic clothing to your appointment so that your healthcare provider can perform an adequate assessment and treatment. If you do not have comfortable clothing with you, we can provide you with shorts or a gown.

When You Arrive

Check in with our receptionist when you arrive. Our staff will explain all of the forms that we require you to fill out to better assess and treat you. Please help yourself to a coffee, tea, or water in the waiting room while you are filling out your paperwork.. A member of our team will bring you back into treatment area once you are finished with the intake forms.

Time Commitment

Please plan for your assessment at our clinic to take about an hour. If you are pressed for time, please notify the front desk or your therapist so that we can make sure you get to where you need to be on time!

Cancellations and Missed Appointments

We have a 24 hour cancellation policy as well as fees for missed appointments. In the event of a late cancellation or a no-show, a fee of $50 for a first offence will be applied before a patient is able to book again. Subsequent late cancellations or missed appointments will be charged full price for an appointment.

  1. Do I need a referral from a doctor to attend Stride Physiotherapy & Wellness?

    No, you do not need a direct referral from your physician to make an appointment at Stride. It is rare, but some insurance companies require a referral from a doctor before they will cover the cost of an appointment. You can check with your insurance provider prior to booking your appointment to determine your coverage.

  2. Does my health insurance cover the cost of my appointment?

    Many third party benefit plans cover a portion or all of physiotherapy treatments. Each extended health plan coverage is different. Feel free to check with your provider prior to booking your appointment or our team is happy to help you with our direct billing services.

  3. How do I pay for my treatment?

    We accept major credit cards, including VISA and MasterCard, Debit, or cash for payment. The patient is only required to pay the differential of treatment not covered by third party plans (if applicable).

    All of our physiotherapy services are included at no additional charge to you as part of your treatment. Your therapist will likely use a combination of treatments to optimize your recovery.

  4. Do I get treatment as part of my initial assessment?

    Yes. We will perform a thorough assessment and provide you with our best working diagnosis for your injury. We will formulate a treatment plan to meet your individual needs and begin your rehabilitation on your first visit.

  5. Will treatment hurt?

    Pain is often the reason you sought treatment in the first place. Pain is a normal and natural part of being injured. Tissues around an injured area can be very sensitive to being touched and worked on. As a result, it can be uncomfortable when we are working on these areas. Our hands-on approach helps to facilitate the healing process and reduce your pain. Your discomfort following treatment should be temporary and resolve within 24-48 hours. During your treatment, please inform your therapist if the pressure is too much and we will work within your tolerance.

  6. Can I see a physiotherapist and chiropractor at the same time?

    Yes you can. Physiotherapists and chiropractors can work together to help you reach for health and wellness goals. Please notify your therapist if you are seeing another clinician for treatment, so they can collaborate to develop the best care plan for you.

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